Conflict Is the Key
After coaching & consulting for +40 years with hundreds of business leaders, from start-ups to Fortune 100 Companies, I've found that the ability to manage conflict determines not only one's level of success but also how enjoyable (or uncomfortable) one's journey may be.
Because, whether we like it or not, conflict will appear at every turn on the road to achievement, be it at the personal, professional, or larger system level.
That's why identifying your habits and becoming someone who can actively choose a response matched appropriately to the issue at hand is foundational to sustainable success in all aspects of life.
Common Symptoms
Your “inner critic” is super mean, and it leaves you feeling depleted & defeated.
Your company is going through big changes, and you’re responsible to keep your team focused and morale high. Even though you don’t know if you’ll even have a job soon.
You "look calm" on the outside, and feel anything but on the inside. You don't know how much longer you can keep up the facade, and you don't know where to even start to shift how you feel.
Other - less qualified - people are being promoted around you, and you don't know what you're doing wrong.
You keep going over that conversation in your head, over & over, for what you should have said, and swearing it won’t happen again. Rinse & repeat.
You have no problem speaking up for others (like your team), but you can’t seem to find your “voice” when it comes to representing yourself.
You do the “glue” work - the kind that keeps everyone together & moving forward. The problem is it’s invisible & you never get acknowledged for it.
You don’t know how to get through to your “problem person” who reports to you.
Your manager is too busy for you, & you have decisions to make all the time. You only hear about it when there’s a problem, so you are “on alert” constantly.
Everyone is available all the time, so you feel if you don’t respond to an email or text (no matter what time it is) you will fall behind. It's the "company culture," so you feel stuck with it.
You are great at keeping your commitments to everyone. Everyone but yourself.
You hate conflict - and conflict happens every day.
A Peak Into the Process
Whether conflict arises within the self, our relationships, and/or larger systems/organizations, my method takes a holistic approach, ensuring that we shift the core elements needed to change your relationship with conflict.
Explore Your Options
Learning to become aware of, and to manage, the narrative inside your head is essential to having a satisfying career and a happy life.
Running your life on “auto-pilot” is not only exhausting, but incredibly frustrating as the same issues keep arising with no solution. This narrative forces you into a physiological state of dysregulation, from which you attempt to meet the constant demands on you to handle complex problems and make quick decisions. You are putting your physical and emotional health on the line in the desperate attempt of your primitive brain to “stay safe” by maintaining the status quo.
Managing your own physiology is the first order of business, for without it you cannot possibly change a thing. This is a deceptively simple process that is only effective with practice, and that also becomes highly efficient with practice. Learning to do this for yourself allows you to approach the inevitable conflict you encounter on a daily basis.
The second order of business is getting underneath how you talk to yourself. You can be incredibly mean - your own worst critic - and are left feeling depleted and defeated. You can be in denial, believing that your issues at work are “all them,” and failing to see how you are always part of problem (and the solution!). You can take everything personally, whether that was intended or not. You can stand up for others easily, but finding your own voice and using it to advocate on your own behalf is a different case entirely.
It doesn’t matter how high you are on the corporate ladder - everyone is susceptible to old narratives that no longer serve them. These are old beliefs that drive your behavior, that have never been brought to light for examination, to determine whether they still serve you. When unexamined, and used repetitively over years, they become unconscious habits.
You limit yourself with beliefs you have outgrown.
This does not require a “deep dive” into your past; we start with today and move forward, only referencing specific past patterns as useful information (and if you could benefit from a look farther back to growing up years, we can pause our work until that gets sorted). However, we will explore your conflict style, in depth, to customize approaches that will work for your unique personality.
It can often take another person to help you identify what some of these old stories, patterns & habits might be that hold you back, making it hard to trust yourself and your intuition.
Sometimes you just need someone to work with you to update the narrative that supports achieving all you want to in your career and in your life.
Explore Your Options
The most simple definition of leadership is getting work done through others - whether that is primarily through managing people directly, through influence (on project teams, for example), or via some combination.
What gets in the way of getting work done through others? In my experience, it’s the massive miscommunication that occurs because most people do not know how to manage conflict. They are unaware that they have habitual reactions to conflict, based on an assortment of beliefs about it, and react to every problem the same exact way.
The first order of business is to learn to manage your physiology, as attempting to communicate with others when dysregulated only means reacting from the primitive brain’s drive to keep you “safe.” Effective interaction requires presence, clarity, and curiosity - all impossible with elevated heart rates and sweaty palms.
The next step is learning about your conflict style, your unique “go-to” (especially in times of stress), and assessing just how successful that is. The purpose of this is to identify when you are lapsing into unconscious, habitual behaviors that have already proven themselves unhelpful. Identifying a variety of options that actually match the conflict at hand, and consciously weighing the variables to decide how to manage it, are critical skills in shifting your experience with what is in fact day-to-day life at work (and everywhere else!).
After that, our work together is unique to you, depending on whether you’re solving for issues with managing up, across, or down. In my decades of executive coaching, it is rare that we don’t spend quality time on upward relationships- be that an individual, a Board of Directors, or a massively important investor. This is not about manipulation; it is about planning, and managing conversations toward the outcomes you desire. Actually knowing what you desire is very difficult for some to identify, making efforts to achieve “something” fizzle (or blow up). This, of course, counts as evidence that conflict is bad, should be avoided at all costs, and the dysfunctional cycle is once again reinforced.
Conflict is neither good nor bad; it just is. You can’t escape it; it’s part of life both inside your own skin and in relationships of any kind. What difference would it make in your life to have the ability to meet it, and move through it?
Explore Your Options
If you are a senior leader in any size organization, know this: You are creating culture. Every day, through your actions and your words. And people are imitating you, driving it deeper into the culture, and it has a direct impact on your customers. Even if you have just joined an organization, know that you are sending a message of “maintain the status quo” if you are not actively attending to this from Day 1. Are you actively choosing what you’re doing?
Because you’re creating culture in one of only two ways: consciously, or unconsciously.
The culture you create shows up in how you measure success, how you hold people accountable, how clear your expectations are, what values you say are important vs. which ones really are.
The culture you create shows up in who you select, and who you promote. It shows up in your reward systems. It shows up in how well you manage conflict. It shows up in whether your senior leaders actually model the behavior that is consistent with a healthy and thriving organization.
It shows up in your courage to trust yourself, and to choose others who are great colleagues who tell you the truth. It shows up in how seriously you take the care & feeding of those who work for you, and in helping those who are unable to uphold those values to move on.
For those living inside an existing organizational culture, learning to navigate it is key to anyone’s long-term career success. For those who insist that they “hate politics,” they also know they’re impossible to ignore, and so they are managed through action or inaction.
For those in the many industries that are laying people off, whether you are the one leaving, or the one who has to deliver the news and choose who goes - this is one of the most difficult times to stay aware, and one of the most critical. What and how you say and do will impact people for years to come - including yourself.
Ultimately, your ability to navigate organizational culture will end up in what will be said about your leadership, and in the success of your company.
It ends up in your pocketbook (especially in a start-up!), and in how well you can provide for yourself and your family, and how satisfying a career you will have.
It always ends up in your head: were you a success, or a failure? Was there more you could have done?
It’s your legacy. Are you managing it with awareness, and with skill, to the best of your ability, or not?
Who I Work With
If you are at the point of must change to achieve your goals and dreams...
You understand that change requires discomfort and are ready to meet it...
You do not need therapy - a look into the past to resolve trauma - but do need help in moving forward in new ways...
You realize the value in having a guide you can trust completely, and you are open and ready to learn ways to change that you can apply for the rest of your life...
... and you are truly ready to show up & do the work, then submit the form below to get started.
Let's Work Together
If you're interested in working together, complete the form below so I can understand your situation & how I can help. Then, if it's a good fit, we can discuss next steps for how to begin our work together.
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